Tuesday, July 31, 2007

Running scared of Google Analytics

While doing my morning's parsing of web analytics feeds I read "Google's Killer App", by Bandt Dainow. Brandt is CEO of ThinkMetrics, offering the InSite reporting solution, but it looks that it will now phase it out and switch to Google.

While Brandt article make some good points about the inherent power of Google and the great improvements brought by Google Analytics v2.0, there are some other points that I'm not so sure about.

Awareness and maturity

While Google Analytics might have taken the 1st position in terms of number of installations, most industry analysts agree the biggest benefit it brought is the level of awareness of the web analytics field. Smaller vendors are suffering because the quality of GA is there, and the cost can't be beaten. While working on WASP, I have identified nearly 200 WA solutions... Some consolidation and cleanup is a necessary evil in a maturing market. VisualSciences + WebSideStory, Omniture + TouchClarity, etc. While Brandt article says WebTrends might be able to compete longer, my reading of the market tells me that WebTrends is loosing ground. Another aspect that Brandt seems to be forgetting is Gatineau from Microsoft, which, from what has leaked, should bring a new player on the checker board.

One size doesn't fit all

At the same time, we see most of the industry leaders (Omniture, VisualSciences, Coremetrics, WebTrends) continue to improve and extend their offering. Again, while it can be argued that several companies now implement GA along with another tool, industry analysts stresses the "process" and "scarce resources" are the most important elements while the "tools" are getting at similar levels of maturity.

While the "majors" are playing at their level, some smaller players seems to be comfortable offering a different set of values. For example, that's the case of iMinr, a small-scale solution built by a friend that brings an interesting twists that. He doesn't pretend to compete with Google Analytics and chose to focus on a local market with top notch service.

Innovation

The recent stream of ClickTale, TapeFailure and RobotReplay demonstrates there is still room for innovation in fields that are complementary and extend web analytics. We can also expect more performance metrics and qualitative solutions (surveys and such) to become easily integrated with web analytics.

My take

I don't think it's time yet to throw you WA solution out the window and switch to GA, as Brandt implies, especially if you haven't nailed down the process and sourcing aspects of web analytics. When comparing different vendors, you should look beyond the reporting aspects and the base cost (even if free!) and look at the complementary services that surround the core offering (campaign management, multivariate testing, back-end integration, support, training, etc.).

Monday, July 30, 2007

WASP is "clean"

One of the interesting aspect of building the WASP Firefox Extension is seeing how it's catching up, the networking/viral phenomena that makes it more widespread and the feedback I get.

Last week, while being away on vacation, I got a nod from Softpedia:
WASP - SOFTPEDIA "100% CLEAN" AWARD

This software product was tested in the Softpedia labs on: 25 July 2007 by Eduard Arsene

Softpedia guarantees that WASP is 100% CLEAN, which means it does not contain any form of malware, including but not limited to: spyware, viruses, trojans and backdoors.

This software product was tested thoroughly and was found absolutely clean, therefore it can be installed with no concern by any computer user. However, it should be noted that this product will be retested periodically and the award may be withdrawn, so you should check back this page and especially the date of testing shown above.

Meantime, the Web Analytics Solution Profiler continues to be downloaded at a fairly good rate, reaching over 15,000 downloads (but this doesn't tell me to which extent those downloading it actually use it and find it useful!). I keep on working on the next release :)

Web Analyst Task: Exploring strategies

This is the last installment on Web Analyst Tasks, after "reporting", "analysis" and "staying plugged", it's now time to look at what is probably the most challenging activity: exploring new strategies.

Which strategies?

You've looked at the numbers (reporting), you've put them into context and were able to build a good story around them (analysis) in order to educate, communicate and recommend appropriately to your colleagues and managers (staying plugged), now is time to put all of this knowledge into action and find out which solution would lead to the best results in your specific context. Experimenting often requires to let go preconceived ideas and be really open to new and different ways to move forward. Testing is obviously a key element here, but shouldn't be constraining. Looking at competitive intelligence, going beyond Web and into multi channel integration, doing usability labs and focus groups, surveys, are common ways of looking at new ways of doing things. But don't forget about readings about your business market, about the Web and about analytics. Look for other ways to increase your knowledge and widen your sources of inspirations: formal training trough the UBC Award of Achievement in Web Analytics, conferences such as the eMetrics Summit, workshops with the WAA BaseCamps, or local networking at Web Analytics Wednesdays events.

Detailed study results

Web analysts where asked to rate, on a scale ranging from "Strongly Disagree" to "Strongly Agree", their feeling about exploring new opportunities:
  • I really concentrated on this, spending some real quality time on it.
  • This was on my mind, but at a subconscious level; didn't really have to concentrate on it.
  • I'm excited by it; it is something that makes me happy.
  • I did not feel like I could avoid this; it was necessary or imperative.
  • I chose to focus on this; it was voluntary.
  • I might have suffered negative consequences if I didn't pay attention to this; it was not necessarily positive.
If a typical working day was 8 hours, a web analyst would spend about 1 hour and 45 minutes on this activity.

Note: Sample size of 34 web analysts surveyed from April 26th trough June 6th 2007.

Skills for exploring new strategies

  • Familiarity and comfort with Internet marketing principles and best practices
  • Exposure to Web information design, architecture and user-centered design
  • Turning data into knowledge, and into actionable plans
  • Think strategically, tying together customer needs, organizational constraints, Web and application design, and data analysis.
  • Leadership and ability to work with a multidisciplinary team
  • Problem solving and decision making skills
So this concludes my analysis of the web analyst tasks. You are invited to comment and share your opinion about this evaluation. It's based on quantitative data and analysis of job offerings, is it out of track? Can you relate to it and did it help you evaluate what are your strengths and weaknesses in your job?

Tuesday, July 17, 2007

Web Analyst Task: Staying Plugged

In the previous two installments of this series we covered "reporting" and "analysis". This time we'll start to look at aspects that are getting more strategic than tactical: staying plugged into the business context.

Why stay plugged?

Web analytics can't exist in a vacuum. That is, web analytics has to go beyond Web measurement and be put in the business context. Collaboration and relationships needs to be nurtured with marketing & communication, but also with sales & services groups, even R&D, human resources, finance have a stake on the Web. In a way, the web analyst needs to do some kind of a SWOT of each of the stakeholder in order to put his/her analysis in the right context and come up with recommendations that will "speak" to the business.

Detailed study results

Web analysts where asked to rate, on a scale ranging from "Strongly Disagree" to "Strongly Agree", their feeling about staying plugged into the business context:
  • I really concentrated on this, spending some real quality time on it.
  • This was on my mind, but at a subconscious level; didn't really have to concentrate on it.
  • I'm excited by it; it is something that makes me happy.
  • I did not feel like I could avoid this; it was necessary or imperative.
  • I chose to focus on this; it was voluntary.
  • I might have suffered negative consequences if I didn't pay attention to this; it was not necessarily positive.
If a typical working day was 8 hours, a web analyst would spend about 1 hour and 30 minutes on this activity.

Note: Sample size of 34 web analysts surveyed from April 26th trough June 6th 2007.

Skills for staying plugged into the business context

  • Expertise in the specific field addressed by the business
  • Leadership and ability to work with a multidisciplinary team
  • Business analysis skills and ability to utilize information for actionable recommendations
  • Solid presentation and communication skills
  • Problem solving and decision making skills
The last task that will be presented is "Exploring new strategic options".

Thursday, July 12, 2007

Everything is relative, number of feed subscribers too

Yesterday I noticed the new headline on my Blogger dashboard "Attention FeedBurner Fans". Simply put, we can now indicate to Blogger that our RSS feed is really served by Feedburner, thus, leading to a more accurate account of the number of subscribers.

The result

A picture is worth a thousand words!

I provide two feeds on my blog:

Suddenly, the total number of my own blog subscribers jumped from about 12 to 84 subscribers (I've got more subscribers to the agregated feed...). That's quite an increase overnight!

Some explanation

I can't be sure about it, but maybe there's some explanation to this sudden increase. I started blogging in October of 2002, before RSS and Feedburner where really popular, and there was no ways of measuring subscriptions. Overtime, I changed to Feedburner but a number of subscribers stayed on the older feed.

The other possibility is I'm suddenly getting much more popular :)

The consequence

Again, it highlights how important it is to look at the trends, patterns and correlations rather than specific numbers. And to be cautious when comparing numbers even between similar blogs, sites, companies or industries.

More info at: "FeedBurner Integration for Blogspot Blogs"

Tuesday, July 10, 2007

Web Analyst Task: Analysis

Last week we reviewed the first task of the web analyst job: reporting. This week we will take a look at the "analysis" aspect.

What is Analysis?

While reporting focused on extracting the data and making it usable, acquisition analysis is much harder and requires a different set of skills. The challenge is to make sense out of the various metrics, put them in context, build a meaningful "story" and convey the message to people who will be able to take action based on your analysis and insights.

Detailed study results

Below are the detailed results from my study of the web analyst role. Acquisition analysis (first sparkline) focus primarily on the strategies that brings traffic to the site. Another aspect of analysis (second sparkine) looks at the user's onsite experience trough analysis of ClickStream and qualitative data. Web analysts where asked to rate, on a scale ranging from "Strongly Disagree" to "Strongly Agree", their feeling about Analysis is:
  • I really concentrated on this, spending some real quality time on it.
  • This was on my mind, but at a subconscious level; didn't really have to concentrate on it.
  • I'm excited by it; it is something that makes me happy.
  • I did not feel like I could avoid this; it was necessary or imperative.
  • I chose to focus on this; it was voluntary.
  • I might have suffered negative consequences if I didn't pay attention to this; it was not necessarily positive.
If a typical working day was 8 hours, a web analyst would spend about 3 hours doing Analysis.

Note: Sample size of 34 web analysts surveyed from April 26th trough June 6th 2007.

Skills for analysis

  • Experience with data mining tools such as SPSS or SAS
  • Background in statistics, marketing, web production or a related field
  • Ability to cultivate metrics and identify meaningful trends
  • Strong organizational, verbal and written communication and presentation skills
  • Working knowledge of website standards
The next task that will be presented is "Connecting" (staying plugged into the corporate context).

Monday, July 9, 2007

The NextStage of web analytics

I'm often asked about my blogging activities and the time I spend working on WASP. Most people don't understand why I'm taking so much of my free time on "this" even if I'm not getting paid to do it.

The answer is simple: I'm not doing it for money.

My reward is otherwise and goes back to the history of humanity: recognition as in "the state or quality of being recognized or acknowledged". It might sound selfish, but I think it's not: recognition is not something you decide, it's something people give you, just like leadership is determined by your peers. You have to nurture it, to be profesional and ethical in your approach while remaining true to yourself and to others.

What is rewarding to me?

  • Knowing I can help others with the things I know, and learn from them for those I don't. A simple comment on my blog, an email with feedback and sugestions, meeting someone in person, etc.
  • Meeting someone in person who I would have never met if I was not blogging. Be it fellow web analytics practitioners or world renowned web analytics gurus and authors.
  • Speaking at conferences like eMetrics, doing research on topics of interest such as the attention economy or having the chance to meet and work with people I recognize as masters in their field of expertise.

One thing leads to another greater one

As Jeremiah Owyang said recently "remember that even the smallest thing will lead to something bigger, and it will snowball" which is akin to Malcolm Gladwell's "How little things can make a big difference".

I had some interesting email exchanges about web analytics and the attention economy with Joseph Carrabis. His extensive profile is impressive, meeting the man is even more! If you haven't met him in person, think of Professor Henry Jones Sr. from the Indiana Jones movie: quite a fascinating character! :)

Think of it, if Jim Sterne is the Godfather of web analytics, Joseph must be Indiana Jones father!

The NextStage of web analytics

One thing leading to another, I met Joseph in San Francisco. Then he helped me out with my article on "The human metric of web analytics" and we continued to exchange on various topics. Now Joseph suggested we work together on a training or a presentation that would convey the NextStage of web analytics. Joseph Carrabis is the chairman, CRO and founder of NextStage Evolution LLC, a company dedicated to predictive analytics, persuasion engineering and interactive analytics with strong roots in the social sciences and behavioral analysis.

Joseph, I'll be honored to help and I'm sure it will be a rewarding experience!

Thursday, July 5, 2007

Business Design Intelligence

I read the most recent article from my friend Joseph Carrabis on iMedia Connection: "Intelligent Website Design". The article could as well been entitled "Business Design Intelligence" because it goes far beyond designing the website and address the brand and positioning of the whole company.

There are some unique nuggets of wisdom in his article, a must read for people who are beginning with web analytics and the concepts of site optimization. Even experienced web analysts will find it worthwhile: Joseph takes eMetrics.org, the brainchild of Jim Sterne (a web marketing guru himself), as an example.
"The first message is not from you to your market, it's from your market to you"
Joseph Carrabis

The eMetrics rich persona

In his article, Joseph presents the rich persona for speakers that presented at the San Francisco eMetrics Summit. The nice thing is this was done BEFORE the summit, without knowing much about who would actually be presenting. This work was based on NextStage Evolution's own methodology (Joseph Carrabis is president of NextStage). Here's what the persona looked like:
  • 35-45-year-olds who have been analyzing websites for 10-plus years both in and out of corporations
  • That have been doing web analytics for 5-10 years, and ditto for large and small businesses
  • That have spoken/presented at major conferences
  • That have "hands-on" knowledge of at least five different analytics platforms
  • That have product neutral (no commercial affiliations)
  • That are patient with ignorance
I had the chance to be a speaker at the San Francisco eMetrics Summit conference, and not surprisingly, my profile match very closely this persona. I think one of the only element that didn't work out very well is the fact that English is not my mother tong, so some communicational elements were a bit harder to convey without the perfect fluency of the language. But still, I look forward to other opportunities to be a speaker, something I truly enjoy and find very motivating.

Wednesday, July 4, 2007

Web Analyst Task: Reporting

Update: Anil Batra, Online Advertising Consultant for ZAAZ is also very much interested in the web analyst role. See his post about "Web Analytics Salary and Skills survey" and others for interesting information about the job market.
In my study of the web analyst role and the resulting article I wrote about "The human metric of web analytics" I highlighted three key elements of a web analyst profile:
  1. Experience,
  2. Multi-disciplinary background or training,
  3. Attention to details and ability to focus
As promised, I will go a bit deeper into each of the 5 typical activities of the web analyst, the first one being "Reporting".

What is Reporting?

Reporting is about providing results from various metrics to find out about the "what and how much". Most of the reporting job is about information-gathering and is distinct from the analysis activity, the later being more about presenting recommendations. To make an easy distinction between reporting and analysis, think of a news reporter: their task is to report the facts in an unbiased way, without providing their own opinion (contrary to editorialist's job which is actually to comment the news).
"Reporting = providing data.
Analysis = providing insight."
Web Analytics guru Avinash Kaushik

Detailed study results

Web analysts where asked to rate, on a scale ranging from "Strongly Disagree" to "Strongly Agree", their feeling about Reporting is:
  • I really concentrated on this, spending some real quality time on it.
  • This was on my mind, but at a subconscious level; didn't really have to concentrate on it.
  • I'm excited by it; it is something that makes me happy.
  • I did not feel like I could avoid this; it was necessary or imperative.
  • I chose to focus on this; it was voluntary.
  • I might have suffered negative consequences if I didn't pay attention to this; it was not necessarily positive.
If a typical working day was 8 hours, a web analyst would spend about 2 of them doing Reporting.

Note: Sample size of 34 web analysts surveyed from April 26th trough June 6th 2007.

Skills for reporting

  • Background in statistics
  • Professional use of Microsoft Excel
  • Knowledge of database concepts and the SQL language
  • Knowledge of the specific product being used for web analytics such as Omniture, Google Analytics, Coremetrics, VisualSciences, WebTrends, etc.
The next task that will be presented is "Analysis".