Monday, January 8, 2007

Web Analytics Wednesday - January 2007

Our Web Analytics Wednesday will be exceptionally held on the 3rd Wednesday of January, that is, January 17th, in Montréal. This month get together will be at Bâton Rouge, on Ste-Catherine street (Complexe Desjardins) (Map) around 6PM. A table will be reserved to the name of M.Stéphane Hamel.



So far, 13 confirmations, 4 "maybe".

Web Analytics Wednesday is the world's only distributed networking event for web analytics professionals. Open to everyone, practitioners and vendors alike, Web Analytics Wednesday is a free event allowing you to meet folks with similar work interests.

Please RSVP at by emailing me (Stéphane Hamel).

Wednesday, January 3, 2007

Skip, skim and engage

Today, while browsing my aggregated feed of nearly 50 conversations I noticed Google Reader introduced a new feature called "personalized trends".

Measuring "engagement"

Recent discussions about Web 2.0 measurement touched this very topic: how to measure engagement?

Google's attempt is a good start, but it doesn't tell something very important: when I use Google Reader, if I don't want to view the same posts over and over, I have to tell Google Reader to "mark it as read". This also happens automatically if I stay focused on a post for a couple of seconds. This ends up showing "% Read" of nearly 100% in most cases (see right). Of course, I don't actually "read" everything, I barely "skim" over most posts, stumbling on something I find of interest from time to time. So we face, as on most Web sites, three types of engagements (or attention): skip, skim (or scan), read (or focus).

Skip

As the word implies, we go right over the item (be it a blog post, an RSS item or an element of a page). The attention is diverted to something else in a very short amount of time. This could be the result of a badly chosen title, a good title that doesn't cater to my interests or my current goal, or the presence of another item screaming at me for attention. Clearly, there is no engagement and thus, very little value.

Skim

This happen all the time. While Googling, we fiercely scan the results. While reading a blog, we scroll down a specific article to look for something interesting when looking at a video on Youtube, we watch a few seconds and decide to continue or stop right away, etc. When I use Google Reader, I do that all the time naturally, since articles from various sources appears one below the other. There is no real engagement yet, it will depend on my specific goal and my ability to achieve it. The value might not be immediate.

Engage

On the three dimensions of attention defined by Davenport, this would be "attractive" (as opposed to "aversive"), "voluntary" (as opposed to "captive") and "front-of-mind" (as opposed to "back-of-mind". I'm truly "engaged" and there is a clear value, usually for both parties.

Tuesday, January 2, 2007

My year end review

As the tradition goes, it's now time to post about the past year events.

Web Analytics blogosphere

  • I've been blogging since 2002, but it's only in 2006 that I really took time to build up my presence in the blogosphere, blogging mostly about Web Analytics. I only got my Google Analytics account July, but we can easily see two things:
    1. Overall traffic is on a growing trend
    2. The huge spike is the Digg effect on my post entitled "Google growing larger than Microsoft"
  • The other topics that raised interest is WASP, the Web Analytics Solution Profiler, a Firefox extension aimed at web analytics implementation specialists, web analysts and savvy web surfers who wants to understand how their behavior is being analyzed.
  • I also took time to get involved in the Web Analytics community:
    • I organized 3 Web Analytics Wednesdays to foster interests in the local web analytics community, more to come in 2007 in Montréal and Québec city!
    • The Google Co-Op specialized search encompass over 100 specialized sources: blogs, solutions, references
    • I aggregated over 45 blog feeds for easier tracking of the Web Analytics blogosphere
  • I also got involved in the Web 2.0 measurement group, and some of the Web Analytics committees, as well as Forrester's Web Analytics Peer Research Panel, but my attention span is getting more limited and I don't spend as much time as I would like.

Personal views on 2006

What to look for in 2007

  • WASP will definitely by my main point of interest
  • I also want to continue to post about Web Analytics in general, including the translation and revamp of two papers I wrote in the course of my MBA